Privacy policy
Introduction
1. The privacy of our website visitors is very important to us and we are committed to protecting it. This policy explains what we do with your Personal Information *Personal Information*.
2. When you first visit our site, consenting to our use of cookies in accordance with the terms of this policy allows us to use cookies each time you visit our site.
Collection of personal information
The following types of personal information may be collected, stored and used:
1. Information about your computer, including your IP address, geographic location, browser type and version, and operating system.
2. Information about your visits to and use of this website, including referral source, length of visit, page views and website navigation paths.
3. Information about your email address that you enter when you register on our website.
4. Information about your name and email address that you enter to set up a subscription to our emails.
5. Information relating to anything you buy, services you use or transactions you make through our site. Information includes: your name, address, telephone number, email address and credit card information.
6. Information that you post on our website for the purpose of publishing it on the Internet: reviews, product photos.
7. Any other personal information you send to us. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both disclose and process that personal information in accordance with this policy.
Use of personal information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:
1. Administration of our website and business.
2. Personalising our website for you.
3. Enabling you to use the services available on our website.
4. Sending you goods purchased through our website.
5. Providing services purchased through our website.
6. Sending you statements, invoices and payment reminders, and receiving payments from you.
7. Sending commercial and promotional communications.
8. Sending emails that you have specifically requested.
9. Sending our email newsletter if you have subscribed to it (you can unsubscribe at any time).
10. Sending you marketing communications that we think may be of interest to you.
11. Providing third parties with statistical information about our users.
12. Dealing with inquiries, feedback and complaints you leave on our website.
13. Maintaining the security of our website and preventing fraud.
14. Checking compliance with the terms and conditions governing the use of our website.
15. Other uses. If you provide personal information for publication on our site, we may publish it or otherwise use that information in accordance with the permission you give us. We will not share your personal information with any third party for direct or other marketing purposes without your consent.
Disclosure of personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, suppliers or subcontractors to the extent reasonably necessary for the purposes set out in this policy. We may disclose your personal information to:
1. To the extent we are required to do so by law.
2. In connection with any current or threatened legal proceedings.
3. To establish, exercise or defend our legal rights (including providing information to others for the purpose of fraud prevention and detection).
4. To a buyer (or prospective buyer) of any business or asset that we sell (or consider selling). Except as provided in this policy, we will not share your personal information with third parties.
International data transfer
1. The information we collect may be stored, processed and transferred between each of the countries in which we operate to enable us to use the information in accordance with this policy.
2. Personal information that you post on our website or submit for publication on our website may be accessible via the Internet around the world. We cannot prevent the use or misuse of such information by others.
3. You agree to the transfer of personal information described in this section.
Keeping personal information safe
1. This section sets out our data retention policies and procedures, which are designed to ensure that we comply with our legal obligations to retain and delete personal information.
2. Personal information that we process for any purpose or purposes shall not be retained for longer than is necessary for that purpose or purposes.
3. Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal information
a. to the extent we are required to do so by law;
b. if we believe that the documents may be relevant to any current or future legal proceedings; c. in order to establish, exercise or defend our legal rights (including providing information to others for the purpose of fraud prevention).
Security of your personal information
1. We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
2. We will store all personal information you provide on our secure, password-protected server.
3. All electronic financial transactions entered into through our website will be protected by encryption technology.
4. You acknowledge that the transmission of information over the Internet is inherently insecure and we cannot 100% guarantee the security of data transmitted over the Internet.
5. We may update this policy from time to time by posting a new version on our website. You should check this page periodically to ensure that you understand the changes to this policy. We may notify you of changes to this policy by email or through a personal notification system on our website.
Your rights
You may request that we transfer to you the personal information we hold about you;
The provision of such information will depend on:
Providing appropriate proof of your identity (for this purpose we usually accept a photocopy of your passport, we ask you to confirm your email address by replying to the email). We may withhold the personal information you request to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes.
Third-party sites
Our website may contain hyperlinks and information about third-party websites, such as partner sites, etc.
We have no control over and are not responsible for the privacy practices of third parties.
Updating your information
Please let us know if the personal information we hold about you needs to be corrected or updated.
Cookies
Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be either ‘persistent’ or ‘session’ cookies. Persistent cookies will be stored in the web browser and will remain in force until the end of the set period, unless the user deletes them before the end of this period. Session cookies – expire at the end of the user’s session when the web browser is closed. Cookies usually do not contain any information that personally identifies the user, but the personal information we store about you may be linked to the information stored and retrieved from cookies.
1. The names of the cookies we use on our website and the purposes are set out below:
We use Google Analytics and Adwords on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of the shopping basket on the website / improve the usability of the website / analyse website usage / prevent fraud attempts and enhance website security / personalise the website for each user;
2. Most browsers allow you to refuse to accept cookies, for example
a. in Internet Explorer (version 10), you can block cookies using the cookie override settings available by clicking ‘Tools’ ‘Browsing Properties’, ‘Privacy’ and then ‘Advanced’;
b. in Firefox (version 24), you can block all cookies by clicking ‘Tools’, ‘Options’, ‘Privacy’, selecting ‘Use custom settings for history’ from the drop-down menu and unchecking ‘Accept cookies from sites’;
c. in Chrome (version 29), you can block all cookies by opening the ‘Customise and control’ menu, clicking on ‘Settings’, ‘Show advanced settings’ and ‘Content settings’, and then selecting ‘Block sites with any data’ and the subheading ‘Cookies’. Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you may not be able to use all the features of our website.
3. You can delete cookies that are already stored on your computer, for example:
a. in Internet Explorer (version 10), you must manually delete cookies (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
b. in Firefox (version 24), you can delete cookies by clicking on ‘Tools’, ‘Options’ and ‘Privacy’, then select ‘Use custom settings for history’, clicking on ‘Show cookies’ and then clicking ‘Delete all’;
c. in Chrome (version 29), you can delete all cookies by opening the ‘Settings and Control’ menu, clicking ‘Settings’, ‘Show advanced settings’ and ‘Clear browsing data’, and then select ‘Delete cookies and other site and plugin data’.
4. Deleting cookies will have a negative impact on the usability of many websites